SNAKES STORE™|HELP CENTER
As passionate serpent admirers, we understand you may have some questions about our products and services,we have compiled a list of frequently asked questions below!
Shipping & Ordering
When will I receive my order?
It takes our team a maximum of 10 to 15 working days to process your order, manufacture the products and deliver them to you (free of charge). We do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
How can i track my order?
You can track the progress of your order by clicking on the following link: Package Tracking
Who delivers my article?
Your items are delivered by our fulfillment center and will be sent to your address by your local post office.
How much does delivery cost?
We deliver our products worldwide. There is no minimum order quantity, and all our deliveries are free of charge.
My order is not complete
If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.
I haven't received my order
A problem with the post office? Lost, broken or destroyed parcel?
With our secure delivery service, SNAKES STORE™ will take care of the problem for you. Customer satisfaction is our top priority. We don't pass the buck to the carrier and leave you to fend for yourself. We take full responsibility by immediately sending you a new parcel at our expense.
Don't hesitate to contact us by e-mail at support@snakes-store.com: our team will do its utmost to meet your expectations.
